Blick auf die Skipiste Bernkogel in Saalbach

Ausblick zum Bernkogel in Saalbach

Questions & answers

Find all useful information for your holiday at the AlpenParks Hotel & Apartment Sonnleiten in Saalbach here.

Questions and answers

Are parking spots available at the hotel?

Parking spots are available in our underground car park. One free space is included per apartment/room. If you travel with several cars per apartment/room, booking another underground parking spot is obligatory for EUR 10 per day. Please declare upon booking. E-Charging stations are available. Please declare upon booking.

How far away is the ski lift?

You’re in the best location with only a few steps to the Kohlmais with the lift facilities TURMLIFT and KOHLMAISLIFT and, as such, in the heart of the Skicircus. Reach the lifts on the BERNKOGEL and SCHATTBERG after a few swings and steps.

How far is it to central Saalbach?

Central Saalbach is only a 10-minute walk from the Hotel & Apartment Sonnleiten.

When can we check in and when do we have to check out?

Our rooms are available to you from 3 pm on the arrival day. We ask you to vacate the rooms by 10 am on departure day. Hotel services end with breakfast. LATE CHECK OUT until 4 pm can be booked on site for a surcharge of EUR 30 per apartment|room and depending on availability.

How long is reception open?

Our reception is open daily for you from 8 am to 7 pm.

Is there a sports store nearby?

In cooperation with our partner you’re picked up from the hotel by VIP shuttle and transferred directly to the ski rental.

Is there a ski school nearby?

There are several ski schools in central Saalbach. Conveniently book the ski school from home with our partner. The shuttle picks you up at the hotel.

Can we book breakfast or half-board in addition to our stay?

You can gladly book both breakfast or half-board with your stay.
You can book for your entire stay during reservation or at the hotel for individual days. Find prices and other information here

Can I bring my dog?

Your four-legged companion is welcome to join you on holiday. (only with preregistration)
We charge € 15 per day (without food). Dogs are not allowed at the restaurant.

We’d like to inform you that there are several fireworks in Saalbach on New Year’s Eve. Thus, sensitive dogs may not stay unsupervised in the apartments|rooms on this night.

How can I settle my bill?

You may gladly settle your bill with CASH, EC or credit card (Visa and Master Card). The bill is payable upon departure. Please understand we cannot issue customer invoices. You can depart before reception opening with PRE CHECK OUT on the night before.

What is already available in an apartment?

The basic amenities are covered by the AlpenParks superior service.
A towel package consists of one large and one small towel per person. Nespresso coffeemaker (without tabs), drip coffee maker, washing-up liquid, tabs, kitchen roll, filter, salt & pepper, sponge cloth, dish towels, free WLAN, SMART TV, safe.

I need more towels / fresh linen?

Gladly possible at any time, just let reception now.

1x linen change is included for 8+ nights.
- Additional hand towel and bath towel change € 5 per set
- Additional linen / linen change € 6 per set

I need a high chair/cot/extra bed?

Baby kit (on enquiry) – one time € 16
Extra bed children aged 7+ or adults: € 16 per night
One extra bed is billed based on the respective basic occupancy.

Daily cleaning/intermediate cleaning?

When booking rooms and suites:
The following hotel services are included: Daily recycling, bed-making, towel change, bath/WC cleaning.

When booking apartments:
Final cleaning: mandatory.
Waste disposal is not included in the final cleaning. The waste has to be disposed into the respective containers which are located in the main building (waste separation)

  • Intermediate cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning, kitchen
  • Daily cleaning / 2-day cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning - no kitchen

We ask you to book additional cleaning up to 3 weeks before arrival. On site, this is only possible subject to availability.

Additional cleaning can also be booked on site, but only subject to availability.

Apartment Final cleaning Intermediate cleaning Daily cleaning 2-day cleaning
Studio Alpine € 80 € 56 € 9,- p.P. € 12,- p.P.
Studio Alpine Spa € 80 € 56 € 9,- p.P. € 12,- p.P.
Classic Spa € 100 € 70 € 9,- p.P. € 12,- p.P.
Superior Spa € 120 € 84 € 9,- p.P. € 12,- p.P.
Dreams Spa € 160 € 112 € 9,- p.P. € 12,- p.P.
Luxury Maisonette € 120 € 84 € 9,- p.P. € 12,- p.P.
Penthouse Premium € 200 € 140 € 9,- p.P. € 12,- p.P.

Can I do my own laundry?

You can use the washing machine / dryer for an extra charge.